El Punto Múltiple Del Sabor - Hot / Parque Washington

Worst experience I’ve had in Barranquilla. I went with my girlfriend and her friend to have some drinks and eat. The drinks were mid, did not feel the alcohol. Worst of all was the service (the server was nice but manager seemed like she had never ran a restaurant in her life.) the main issue we had was that the pastas were cooked horribly. The girls ordered penne a la burrata to share and I ordered crispy chicken with penne pasta and marinara sauce. Both pictures looked fantastic and saucy on the menu. Both pastas came dry, with the least amount of sauce possible. My chicken came out burnt. When we told The server we wanted more sauce he went to ask the manager and came back saying they couldn’t add more sauce. Then I showed him the pictures of the food on their menu compared to the actual food we got and he said we were right. 2 minutes later the manager comes back saying that those dishes are returned all the time because customers aren’t used to dry pasta and that’s the way they do it their since they are new dishes. And that corporate doesn’t want them adding much sauce. I then again complained about the chicken because it was burnt black. And then I continued by showing the manager a picture of both dishes and stating that we order what was on the picture not a dry pasta. If it was dry then they should advertise it that way or have a picture or warning to the customer. I stated both were supposed to be sautéed in marinara sauce and she tried to say that I was saying I asked for marinaro sauce. Which they don’t even offer at this restaurant. Trying to make the customer think they’re wrong when the kitchen doesn’t want to cook the food the right way, and because “corporate” doesn’t allow them to put enough sauce on the pasta. I’ve never heard of any place serving dry penne with marinara sauce. She then stated they were going to remake the pasta and add the same sauce but that it would come out the same. 5 minutes later, we get our pastas. My chicken is as burnt as it was the first time, the pasta had much better amount of sauce, however it was cold, missing salt and flavor. The server felt so bad that he even asked if we were sure we wanted to Leave a service tip. Which of course we did because it’s not his fault the cooks can’t make pasta correctly, and the manager lacks the skills to run a restaurant correctly. Overall $178,000 for bad cold food. Never again.

Food was OK. Had the Hawaiian pizza and the carmelized pineapple is better in my opinion. Also had the potatoe skins, with the short ribs and wings appetizer, while nothing out of this world, they were cooked well and tasted good. Also had a stuffed backed potatoe, which was good. The mixed peruvian ceviche not so good, but for a restaurant that doesn't specialize in ceviche, it was acceptable. Only issue was that it was not chlled, which I found odd. Service is so so. The attitude of the servers was fine, however, we would have to flag down the server constantly. Forget about them coming to the table to ask if we needed anything. For the most part the servers were out of sight, and when we had to wait for them to appear to flag them down for service. This place can definitely improve. Managers are no where to be seen either. Overall I do enjoy this place and I visit it every time I am in town. However, there is plenty of room for improvement.

I've been in all HOT'S places in Barranquilla and all of them offer a very good customer service and that is important cuz it makes you feel confy and not like they are in a rush to get your order... Besides that the food is good, can be better of course but so far so good, I like it tho... Great food and good service is all you need!!!...